Commonly Asked Questions
What is your bestselling product?
Our belinjo is a crowd-favourite as it is made with a unique shrimp paste coating that is sweet, savoury and bitter all combined.
What is the difference between Jumbo and Pouch for belinjo?
The net weight for Jumbo belinjo is 260g while Pouch is 220g. Our new Pouch also features a resealable zipper to keep your belinjo fresher for longer.
Do you offer groupbuy or bulk-order discount?
Yes, we welcome all groupbuys. For orders above 50 units, a discount of $2 per item will be applied automatically at checkout. For order above 100 units, kindly reach out to us at firstname.lastname@example.org or on WhatsApp +65 8200 2323.
Do you offer local delivery?
Yes, we provide free local delivery for orders above $80. For orders below $80, there will be a $10 delivery fee applied.
What is the delivery timeframe?
We require a lead time of 2-3 working days to cook, pack and deliver your order.
Can I request for a specific date of delivery?
Yes, you may select your preferred date of delivery at checkout.
Do you deliver during Chinese New Year?
For all CNY orders, they will be delivered by CNY eve. We will be closed for the first 3 days of CNY. All operations will resume on 4th day of CNY onwards.
Can I preorder for Chinese New Year?
Yes, preorder for Chinese New Year 2024 is now open. You may place your order along with your preferred delivery date at checkout.
Do you accept refund or exchanges?
Due to quality control and hygiene reasons, we are unable to accommodate refund or exchange requests.
I have other enquiries, how can I contact you?
You may reach us on WhatsApp at +65 8200 2323 for other enquiries.